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30 Day Money Back Return Policy 

Diamond Jewelry
Engagement Rings Platinum and 18K/14K Gold Unique and Antique Style Diamond Wedding Ring Sets Wedding Anniversary Bands Solitaire Engage Rings Modern Engagement Jewelry Custom Made Items With Princess-cut Diamond Desiner Inspired Engagement Handmade Crafted Bridal Rings Uniquely Custom-Made
Wedding Rings & Bands New York Wedding and Eternity Bands Eternity Rings and Bands Wedding with Diamonds Diamond Eternity Gold Wedding Band Plain Celtic Celtic Diamond Decorated Men Celtic Items in NY Unisex Bands Rings for Men in NYC
Diamond Fashion Rings Right Hand Jewelry Sapphires with Diamonds Cocktail and Right Hand Rings Cluster Fashion Rings Gold Right Hand Ring Valentine Day Ring Sapphires, Rubies and Diamond Rings Affordable Rings with Diamonds Fashionable Rings with Presious Stones Birthstone and Gift Jewelry Mother's Day Gifts
Custom Made Stud Earrings Gold and Platinum Diamond Studs with Gemstones Custom-Made Diamond Solitaire Earrings
Gemstone Earrings Sapphire, Pridot, Topaz and Garnet Earrings Tanzanite, Emerald, Citrine, Opal and Pearl Earring Hoop and Chandeliars with Zircon, Tourmaline, Ruby and Amethyst Gems
Diamond Bracelets Tennis Bracelets
Diamond Pendants
Diamond Necklaces
Loose Diamonds

Satisfaction Guaranteed

This policy represents Natalia's Diamonds Terms of Service and defines the terms of service all customers agree to when they purchase Natalia's Diamonds Jewelry.


30-DAY RETURN POLICY

We stand behind the quality and craftsmanship of our products and want our customers to be 100% satisfied with their purchase. Should you wish to return or exchange an item you may do so by letting us know within 30 calendar days of recieving your order. Full refunds will be issued on the receipt of the returned goods in their original packing and will not include postage charges paid. We will not accept any exchanges or returns of any used or altered merchandise.


7-DAY RETURN POLICY (engagement rings only)

All engagement rings are subject to a seven calendar day return policy in order to qualify for a refund, exchange or store credit. The seven day period starts from the day you receive your merchandise. Most of our jewelry comes with an appraisal from an independent gemological laboratory that is not affiliated with us. We encourage you to have your item independently verified by a professional jewelry appraiser (GIA graduate gemologist) to assert the quality and replacement value of the item.


RETURN CONDITIONS

  • In case a manufacturing defect is found we will replace the item free of charge
  • If the item does not appraise (by an independent appraiser) for at least the amount you paid, we will accept a return for a full refund less shipping and handling. Appraiser's contact info will be required
  • Most of our jewelry gets made and sized after you place your order and cannot be resold as is. For that reason all other returns will incur a 10% restocking fee from the final cost of the item
  • Unless the error is on our behalf, special orders cannot be returned unless negotiated otherwise

Each item must be returned in the same condition as it was sent. We will not accept any exchanges or returns of any used or altered merchandise.


RETURN INSTUCTION

Please call (866) 693-5434 or email us for a Return Merchandise Authorization (RMA) number and instructions on how to return your merchandise prior to sending us your return. We will not accept returns without an RMA number. Please fill out and include the following form with your return:


Return Instructions and Customer Agreement Form


If your browser does not automatically open PDF files, you will need Acrobat Reader software to view and print this form. Download the Acrobat Reader, available free of charge from Adobe (http://www.adobe.com/products/acrobat/readstep2.html).

* Natalia's Diamonds reserves the exclusive right to revise, change or amend any portion of this return policy at any time, without advance notice to customers.

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